By combining Emark’s skills as a Salesforce Centre of Excellence with the power of the Vonage Contact Center, which integrates seamlessly with Salesforce, the two companies will be able to offer more comprehensive and cohesive solutions to customers.
“Despite the trend toward online support, most companies still find that their customers love to pick up the phone,” commented Tyson Arnold, Enterprise Alliances Manager for EMEA at Vonage. “In response to the COVID-19 pandemic, many contact centre managers have had to quickly react to changing circumstances and move agents from working at the office to their homes, while ensuring they offer an uninterrupted customer experience. Together, Vonage and Emark can help customers move communications to a cloud-based contact centre faster, and via a single point of contact.”
With the Vonage Contact Center solution used within a wider Salesforce ecosystem, organisations can transform communications, deliver an exceptional customer experience, and boost employee satisfaction. Under the partnership agreement, Emark’s consultants will be fully trained and accredited to deploy and integrate Vonage technologies.
“We’re currently experiencing rapid growth in multi-cloud Salesforce projects, with customers increasingly asking for an ecosystem approach,” said Dienand Christe, Commercial Director at Emark. “After being referral partners for years, we felt it was a good time to extend our relationship with Vonage and this partnership will help to expand our collective customer base and grow our market presence in Europe and beyond.”
Emark and Vonage share an ongoing commitment to the Salesforce ecosystem and both take a customer-centric approach to doing business that focuses on providing a positive customer experience, ensuring a seamless cultural fit. Utilising Vonage’s wide range of resources, Emark’s customers will now be able to efficiently accelerate projects with scalable solutions. “We work with the best Salesforce Independent Software Vendor (ISV) partners to deliver more holistic solutions to our customers,” added Christe. “As a Salesforce Platinum ISV Partner with best-of-breed technology, Vonage is an ideal partner to help us extend our capabilities and meet customer demand.”
Emark helps companies to build Profitable Long Term Relationships at Scale, through the delivery of a Connected Personalised Experience. The 120+ professionals in the EMEA region guide ambitious brands on a day-to-day basis to implement, optimize, and activate Customer Experience Technology to improve Customer Satisfaction and the Customer Life Value. Emark operates in the domains of Marketing, Sales, Analytics, and Service. The company is a Salesforce Centre of Excellence and part of Wunderman Thompson.
Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage’s fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia. To follow Vonage on Twitter, please visit twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.